Regulation 15

(1) An information utility, for the conduct of its operations, shall have bye-laws consistent with the Code. (2) The bye-laws shall be consistent with, and provide for all matters contained in the Technical Standards, if any. (3) Without prejudice to the generality of sub-regulation (1), the bye-laws shall provide for- (a) the manner and process of providing core services and other services under these Regulations; (b) risk management; 21 [(ba) minimum service quality standards, including timelines for - (i) registration of users, (ii) issuance of record of default, 22 [***] (iii) issuance of annual statement to registered users 23 [; and] 24 [(iv) issuance of information of dispute.] (bb) adoption of quality standards and quality standards certifications.] 21 Inserted by Notification No. IBBI/2021-22/GN/REG072, dated 13th April 2021 (w.e.f. 13-04-2021). 22 Omitted by Notification No IBBI/2026-27/GN/REG146, dated 01st June, 2026 (w.e.f. 02-06-2026). Words prior to omission, stood as “and”. 23 Substituted by Notification No. IBBI/2026-27/GN/REG146, dated 01st June, 2026 (w.e.f. 02-06-2026). Before substitution, it stood as “.”. 24 Inserted by Notification No. IBBI/2026-27/GN/REG146, dated 01st June, 2026 (w.e.f. 02-06-2026).

(c) rights of users; and (d) grievance redressal. (4) The bye-laws of the information utility, as amended from time to time, shall be published on its website.