The Telecom Regulatory Authority of India (TRAI) issued the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 (referred to as the “Impugned Regulation”) on October 16, 2015, to take effect from January 1, 2016. These regulations mandated cellular mobile telephone service providers to credit calling consumers with one rupee for each call drop (up to a maximum of three call drops per day) occurring within their network. This amendment was made under Sections 36 and 11 of the TRAI Act, 1997, purportedly to ensure quality of service. Prior to this, TRAI had already established Quality of Service Regulations (e.g., 2009, 2012, 2014) which set a benchmark for a 2% call drop rate and imposed financial disincentives for non-compliance, with these disincentives
…The Telecom Regulatory Authority of India (TRAI) notified the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 ('Impugned Regulation') on October 16, 2015, to be effective from January 1, 2016.
The Impugned Regulation mandates cellular mobile telephone service providers to credit calling consumers with one rupee for each call drop (up to a maximum of three per day) occurring within their network.
The service provider must provide details of the credited amount within four hours via SMS/USSD, or in the next bill for post-paid consumers.
This amendment was made under the purported exercise of powers conferred by Section 36 read with Section 11 of the TRAI Act, 1997.
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The Indian Telegraph Act, 1885, an Act of…
The National Telecom Policy, 1994, was…
The Telecom Regulatory Authority of India (TRAI) issued the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 (referred to as the “Impugned Regulation”) on October 16, 2015, to take effect from January 1, 2016. These regulations mandated cellular mobile telephone service providers to credit calling consumers with one rupee for each call drop (up to a maximum of three call drops per day) occurring within their network. This amendment was made under Sections 36 and 11 of the TRAI Act, 1997, purportedly to ensure quality of service. Prior to this, TRAI had already established Quality of Service Regulations (e.g., 2009, 2012, 2014) which set a benchmark for a 2% call drop rate and imposed financial disincentives for non-compliance, with these disincentives
…The Telecom Regulatory Authority of India (TRAI) notified the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 ('Impugned Regulation') on October 16, 2015, to be effective from January 1, 2016.
The Impugned Regulation mandates cellular mobile telephone service providers to credit calling consumers with one rupee for each call drop (up to a maximum of three per day) occurring within their network.
The service provider must provide details of the credited amount within four hours via SMS/USSD, or in the next bill for post-paid consumers.
This amendment was made under the purported exercise of powers conferred by Section 36 read with Section 11 of the TRAI Act, 1997.
…The Indian Telegraph Act, 1885, an Act of…
The National Telecom Policy, 1994, was…